These Terms and Conditions set out the basis on which Cleaners SW3 provides cleaning services to residential and commercial clients. By making a booking, confirming a quotation or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means any individual, business or organisation that requests or receives services from Cleaners SW3.
Company, we or us means Cleaners SW3, the provider of cleaning services.
Services means any cleaning or related service provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning and specialist cleaning agreed in advance.
Operative means any cleaner, technician, contractor or representative engaged by the Company to deliver the Services.
Premises means the property, building or area where the Services are to be performed.
The Company will provide the Services as agreed with the Client at the time of booking. The specific tasks, duration and frequency of visits may be confirmed in writing, over the phone or during an on-site assessment where applicable.
Unless expressly stated otherwise, the Services do not include the removal of heavy items, working at height beyond the safe reach of standard equipment, specialised cleaning that requires certification, or any tasks that present health and safety risks to our Operatives.
The Company reserves the right to decline or suspend any Service where the Premises are deemed unsafe, inaccessible, or unsuitable for the planned work.
Bookings may be made by the Client through the Company’s approved booking channels. When placing a booking, the Client must provide accurate information about the Premises, the type of Services required, any special circumstances and access arrangements.
All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company may request additional information or propose an alternative time, date or Service type where necessary.
Where an on-site quotation or assessment is required, the booking will only be finalised after the Client accepts the quotation provided. Any changes to the scope of work after acceptance may result in a revised quotation or additional charges.
The Client is responsible for ensuring that there is adequate parking or legal stopping space close to the Premises for the Operatives and any necessary equipment or vehicles. Any parking charges or fines incurred as a direct result of attending the Premises may be charged to the Client.
The Client must ensure that the Operatives are provided with safe and timely access to the Premises at the agreed start time. Access may be arranged by the Client being present, by providing door codes, keys or by another agreed method.
If keys or access devices are provided to the Company, the Client confirms that they have authority to grant such access and that all necessary permissions have been obtained. The Company will take reasonable care of keys while in its possession but accepts no liability for pre-existing security issues at the Premises.
Where access is not possible or is unreasonably delayed due to circumstances within the Client’s control, the Company may treat the booking as cancelled on short notice and apply a cancellation fee in accordance with these Terms and Conditions.
The Client agrees to provide a safe working environment for Operatives, including but not limited to adequate lighting, ventilation and access to running water and electricity where reasonably required for the performance of the Services.
The Client must notify the Company in advance of any hazards, structural issues, infestations, alarm systems or other factors which may affect the safe and effective delivery of the Services.
Personal belongings, valuables and fragile items should be stored safely and securely before the start of the Services. The Client is responsible for ensuring that any items of particular value or sensitivity are removed from areas to be cleaned or clearly identified to the Operatives with instructions not to touch or move them.
The Client may not directly employ or engage any Operative introduced by the Company for cleaning services or related work outside of the Company’s arrangements for a specified period after the last Service, unless agreed in writing with the Company and subject to an introduction fee where applicable.
The Client agrees to pay the charges for the Services as quoted or as set out in the Company’s current price list. Prices may be based on an hourly rate, a fixed fee per job or a combination of both, as notified to the Client at the time of booking.
Unless otherwise agreed in advance, payment is due on completion of the Service for one-off bookings, or in accordance with the agreed billing cycle for regular or contract cleaning. The Company may request advance payment or a deposit to secure a booking, particularly for large or specialist Services.
The Company accepts commonly used payment methods as communicated to the Client. Cash payments, where permitted, must be made directly to the Company and not solely to individual Operatives.
If payment is not received by the due date, the Company reserves the right to suspend further Services and to charge interest on overdue amounts at a reasonable rate, together with any reasonable costs incurred in recovering the debt.
All quoted prices are inclusive or exclusive of applicable taxes as stated at the time of quotation. The Company reserves the right to adjust its prices from time to time, but any confirmed booking will be honoured at the rate agreed at the time of confirmation, unless the scope of work is materially altered.
The Client may cancel or amend a booking by providing advance notice to the Company. For standard bookings, at least 24 hours’ notice prior to the scheduled start time is usually required. For larger or specialist Services, a longer notice period may be specified at the time of booking.
Where sufficient notice is provided, the Company will endeavour to reschedule the booking without charge. If less than the required notice is given, the Company may charge a cancellation fee, typically up to the full amount of the planned Service, to cover allocated time and resources.
If the Client is not present at the Premises at the agreed start time and the Operatives are unable to gain access or commence work, this may be treated as a short notice cancellation and a fee may be charged.
The Company reserves the right to cancel or amend a booking due to unforeseen circumstances, such as staff illness, equipment failure, adverse weather or events beyond its control. In such cases, the Company will notify the Client as soon as reasonably possible and will seek to rearrange the booking at a mutually convenient time. The Company will not be liable for any indirect losses arising from such changes.
The Company aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, and in any event within 24 hours of completion for one-off work or within a reasonable period for regular Services.
Where a complaint is deemed justified, the Company may, at its discretion, re-attend the Premises to re-perform the affected part of the Service or provide an appropriate credit or partial refund. This will be the Client’s sole and exclusive remedy in such circumstances.
The Client agrees to allow the Company a reasonable opportunity to inspect and rectify any alleged issues before engaging third parties or attempting to remedy the issue independently. The Company will not be responsible for the cost of any remedial work carried out by third parties without its prior written consent.
The Company will take reasonable care while providing the Services. However, the Company’s total liability to the Client in respect of any loss, damage or claim arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the total fees paid by the Client for the specific booking during which the event giving rise to the claim occurred.
The Company shall not be liable for indirect or consequential losses, loss of profit, loss of opportunity, loss of enjoyment, or any loss not reasonably foreseeable at the time the contract was formed.
The Company is not responsible for wear, discolouration, fading, existing damage, latent defects or deterioration that becomes apparent during or after the Services. The Company is not liable for damage resulting from faulty installation, poor condition of surfaces or materials, inadequate maintenance, or the use of unsuitable cleaning products by others prior to the Service.
The Client must inform the Company of any items or surfaces that are particularly delicate, require specialist treatment, or are of significant value. In the absence of such notice, the Company will use standard cleaning methods and will not be liable for damage caused as a result of unnotified vulnerabilities.
Nothing in these Terms and Conditions limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
The Company maintains insurance cover appropriate for the nature of its business, including public liability insurance, subject to the terms, conditions and exclusions of the relevant policy. Details of cover can be made available upon reasonable request.
The Client is responsible for maintaining appropriate insurance for the Premises and for their own possessions. The Company strongly recommends that the Client has suitable home or business insurance in place before the commencement of any Services.
The Company will comply with applicable waste and environmental regulations when carrying out the Services. Standard household and office waste generated as part of the cleaning process will be placed in the Client’s designated waste containers at the Premises, unless otherwise agreed.
The Company does not normally remove waste from the Premises as part of standard cleaning Services. Where the removal and disposal of waste, bulky items or hazardous materials is specifically requested, this must be agreed in advance and may attract additional charges. The Client will be informed of any such charges before the work is undertaken.
The Company will not handle or dispose of hazardous, clinical, chemical or regulated waste except where expressly agreed and where all legal and safety requirements can be met. The Client remains responsible for ensuring that such waste is managed and disposed of in accordance with applicable regulations.
The Client agrees not to request or require Operatives to dispose of waste in an unlawful or inappropriate manner, including but not limited to fly-tipping, using unauthorised receptacles, or mixing prohibited materials. The Client shall be responsible for any fines, penalties or costs arising from any such unlawful instructions.
The Company and the Client shall both take reasonable steps to ensure the health and safety of all persons present at the Premises during the provision of the Services.
The Company’s Operatives are instructed not to undertake tasks that compromise their safety or breach health and safety regulations, such as working at excessive heights, operating unsafe equipment, or lifting items beyond safe manual handling limits. The Client must respect the Operatives’ judgment in these matters.
The Company will treat all personal information supplied by the Client with appropriate care and will use such information only for the purposes of managing the Services, handling payments, and maintaining the Client relationship, or as otherwise required by law.
Any keys, access codes or security information provided by the Client will be treated as confidential and used solely for the purpose of attending the Premises for the Services.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, public health restrictions, or other emergencies.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, practice or business operations. The most recent version will apply to new bookings and to ongoing Services after the Client has been notified of the changes or the updated version has been made available to the Client.
By continuing to use the Services after any changes take effect, the Client will be deemed to have accepted the updated Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior discussions, correspondence or understandings.
No variation of these Terms and Conditions shall be effective unless it is agreed in writing by the Company.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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