This Privacy Policy explains how Cleaners SW3 collects, uses, stores and protects your personal data in accordance with the UK General Data Protection Regulation and applicable data protection laws. This policy applies to all Cleaners SW3 customers and prospective customers within our service area, whether you contact us online, by post or in person.
Cleaners SW3 is a cleaning service provider operating within the specified service area. For the purposes of data protection law, Cleaners SW3 is the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed.
We only collect personal data that we need in order to provide and improve our services. The types of personal data we may collect include:
Identification and contact details, such as your name, address, service location, and communication details you choose to share with us.
Service details, such as the type of cleaning service requested, property access information you choose to provide, preferred dates and times, and any special instructions relevant to the service.
Billing and payment information, such as billing address and limited payment-related details where necessary to process your transactions. Payment card information is handled by secure payment processors and is not stored by Cleaners SW3 beyond what is necessary for payment confirmation and accounting records.
Communication records, such as your enquiries, feedback, complaints and any correspondence with us regarding our services.
Technical and usage information, where applicable, such as basic analytics data about how you interact with our website or online booking tools. This may include IP address, browser type, pages visited, and the date and time of your visit, where such data is collected.
We collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract with us, or provide information to our staff in the course of receiving services. We may also collect certain technical information automatically when you use our website or online tools, in line with applicable law.
We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following legal bases:
Contract: We process your personal data to enter into and perform our contract with you, including handling bookings, providing cleaning services, managing payments and dealing with any service-related queries.
Legal obligation: We process certain data to comply with legal and regulatory obligations, such as maintaining accounting records and responding to lawful requests from public authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This may include managing and improving our services, ensuring security and preventing fraud, handling customer enquiries and protecting our legal rights.
Consent: In limited circumstances, we may rely on your explicit consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
We use the personal data we collect for the following purposes:
To provide and manage cleaning services, including processing bookings, organising visits, and communicating with you about your appointments and service requirements.
To manage customer relationships, including responding to enquiries, handling complaints, obtaining feedback and maintaining accurate customer records.
To process payments and maintain financial records in line with legal and tax requirements.
To operate, secure and improve our website, booking systems and internal processes, including troubleshooting, data analysis, testing and research.
To protect our business, our customers and our staff, including by preventing and detecting fraud or misuse of our services and enforcing our terms and conditions.
To send you service-related communications that are necessary for the performance of our contract, and, where permitted, to provide you with information about services that may be of interest to you. You can opt out of non-essential marketing communications at any time.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where they act as data processors on our behalf. These may include:
Payment service providers that securely process your payments.
IT and system support providers that supply hosting, maintenance, and technical infrastructure for our website and booking or communication tools.
Professional advisors, such as accountants or legal advisors, where this is necessary to comply with our legal obligations or to protect our rights.
Where we use data processors, they are only permitted to process your personal data in accordance with our written instructions, must keep your data secure, and are not allowed to use it for their own purposes.
We may also disclose personal data where required by law, regulation or court order, or where it is necessary to protect our rights, property or safety, or that of our customers or others.
Where we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in line with data protection laws. This may include using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of data protection.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. The exact retention period will vary depending on the type of data:
Customer and service data is generally kept for the duration of your relationship with us and for a reasonable period afterwards, in case of queries or disputes.
Financial records are retained for the period required by tax and accounting laws.
Technical and analytics data may be kept for a shorter period, necessary for security, analysis and improvement of our services.
When personal data is no longer required, we will delete it or anonymise it in a secure manner.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and procedures designed to ensure that data is handled responsibly. While we take reasonable steps to protect your data, no system can be completely secure, and you share information with us at your own risk.
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Rectify inaccurate or incomplete personal data.
Erase your personal data where there is no longer a valid reason for us to continue processing it, sometimes known as the right to be forgotten.
Restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection.
Object to processing that is based on our legitimate interests, including profiling, on grounds relating to your particular situation.
Object to the use of your personal data for direct marketing at any time.
Request the transfer of your personal data to you or to another service provider in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.
Where we rely on consent, withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you can contact us using the contact details provided via our usual communication channels. We may need to verify your identity before responding to your request and we aim to respond within the timeframes set by data protection law.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in your jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. When we make changes, we will revise the date of the latest version and, where appropriate, provide additional notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Cleaners SW3 customers and prospective customers within our service area, and to all personal data processed by Cleaners SW3 in connection with the provision of our services.
If you want the best cleaners SW3 services in town don't hesitate to contact our company at any time. Call us and get a free quote!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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